Members of at least one loyalty programme
45%
3,363 respondents
Reasons to return
Loyalty & Satisfaction
Repeat behaviour is common, but the data leaves room to turn good experiences into stronger loyalty.
Evidence highlights
What the synthetic sample shows
What drives repeat visits, membership, satisfaction, and recommendation.
Mix
42%
3,166 respondents
Neither
39%
2,948 respondents
Net recommendation score
+31
3,249 respondents